Verify StormGain

How to Verify Account in StormGain

Know Your Customer and account verification

Know Your Customer is a policy that many banks, financial institutions, and other regulated companies use to verify the clients identity to be able to do business with him or her. One of the main goals of this policy is to decrease the clients risks.

Usually, this procedure consists of providing personal data, such as:

  • Full name
  • Day of birth
  • Address
  • Nationality
  • ID or passport scan.

These documents may be required as part of the account verification process. The aim is mainly to protect the Clients funds. It is essential to be aware that this kind of requirement is not a separate notion, but a regimented account verification procedure that many international companies, who are doing business via the internet, are practicing. Please be understanding of it. We are hoping to have a long-term collaboration based on documented proof of the trading, adding and withdrawing funds operations.

Two-factor authentication: Google Authenticator and SMS

Clients safety is essential to us. Thats why we recommend that you enable two-factor verification.

2FA (two-factor verification) is a simple way to improve your safety using an independent verification channel. After you type in your login details and password, the platform will require a 2FA verification. You will have to enter a single-use password that will be sent to your smartphone in order to enter the system.

There are two ways of doing it:
  • via SMS (you will receive a code in an SMS message),
  • via Google Authenticator (you will receive a code in an application).

How do you enable it?

Open your application profile:
How to Verify Account in StormGain
Enter the Safety section
How to Verify Account in StormGain

Hit the Disabled button

You will see a window where you can verify your phone number. Enter your phone number and click on Send the code.  You will receive a code via SMS. Enter that code.
How to Verify Account in StormGain
Google Authenticator

First, you have to download the application.
How to Verify Account in StormGain
Click on Download and follow the instructions that appear on the screen.

Click on Continue.

You will receive a personalized key that will allow you to enter the authenticator.
How to Verify Account in StormGain
Scan the QR code using Google Authenticator
How to Verify Account in StormGain
Enter the code
How to Verify Account in StormGain
If the code is correct, you will see a confirmation message.

In future, every time you enter the StormGain account, you will be required to enter your username and password. Youll then have to enter a 6-digit code or a code that Google will send to your phone.



What shall I do if system says that verification code is incorrect?

Please check  if the time and time zone has set correctly on the phone with Google Authenticator. The incorrect time could be the issue of an incorrect one-time code generation.

What shall I do if I deleted, reinstalled or need to recover the access to Google Authenticator?

Please  pay attention that when enabling Google Authenticator, you were provided with a secret code (which you should have been written), that you can use to restore your Google Authenticator. Please use this code to restore Google Authenticator.
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